Any business needs to be sure that it’s not being overcharged – and we analyse customers' bills to make sure that’s not happening. Where bills have remained similar for a long period of time for example, or when a customer receives a number of bills, inaccuracies can easily be overlooked.
Our analysts not only verify the accuracy of bills, but also assist in negotiations with the supplier when necessary. For customers receiving multiple bills, we also offer bill consolidation.
Customers’ tariffs are not always appropriate from the outset, or as consumption changes over a period of time, an alternative tariff may be more suitable to them. Our teams ensure that customers are on the most economic tariff based on their need for security of supply, usage patterns and consumption.